Youku box common failure
Youku box K1 purchase address: http://youkutudou.tmall.com/;
Youku Box Exchange Group
1. Question: Youku box can not boot normally?
Failure analysis:
Poor power supply, bad power adapter, and bad indicator light The blue indicator light is off. Check if the power cord and socket are supplying power normally.
The front blue indicator light is on, check the video connection method, reference video no output solution;
2. Question: Youku box restarts automatically?
Failure analysis:
Poor power adapter, bad system software, bad hardware Replace the power adapter Go to Settings - About the box, restore the factory settings Follow the aftermarket channel Rework
3. Question: Did Karton appear in video playback?
Failure analysis:
The network speed is too slow and the number of sources is small. Check whether the network is normal. Change the source of the program. Check if there is also a caton. Replace the same device. Check whether the card is restarted.
4. Question: Youku box HDMI no video output?
Failure analysis:
Incorrect HDMI port selection, poor HDMI connection, bad HDMI cable, and bad hardware.
Check the port to which the HDMI cable is connected and select the correct port input on the TV; for example, if the HDMI cable is plugged into the HDMI 1 connector, the TV also selects the HDMI 1 connector input.
Re-plug the HDMI cable Replace the HDMI cable Try it again
5. Question: Youku box K1HDMI has no audio output?
Failure analysis:
The user's volume is not set correctly, the HDMI cable is bad, the hardware HDMI interface is bad, the volume of the TV is turned up, the volume of Youku is replaced, the volume of Youku is replaced, the plug of the HDMI cable is replaced, or the HDMI cable is replaced.
6. Question: What's a video screen?
Failure analysis:
Bad system software, bad hardware interface Re-plug the HDMI cable to power off the box, restart the settings - on the box, restore the factory settings
7. Question: Do I hang up or play dead when I boot up?
Failure analysis:
System software is bad, hardware is bad Press the remote control return key to see if there is a response to disconnect the power, restart the box to enter the box settings - about the box, restore the factory settings according to the aftermarket channel rework
8. Question: Can WIFI not connect?
Failure analysis:
Bad router, wrong input password, software error, bad hardware Check whether the correct router is connected Check if the password is entered incorrectly Restart the router, then connect Reboot the Youku box, and then connect Shorten the distance between the terminal and wireless router Press the aftermarket channel
9. Question: Is the wired network not connected?
Failure analysis:
Poor network cable, poor network port, bad routing Check whether the correct router is connected, whether the network cable is correctly connected, replug the network cable interface, restart the router, reconnect and restart the Youku box, and then reconnect.
10. Question: Can network detection fail?
Check if the network environment is normal Check if the network connection is correct Click "Redetect" on the right side of "Test Network Settings"
Reset the network and test again for rework after sales channel
11. Question: WIFI or wired network connection, but can't watch video?
Check whether the connection of the router is normal. Test whether the network is normal with the phone or PC. Can you open the web page and restart the router? Restart the box.
12. Question: The operation of the remote controller has failed?
Failure analysis:
Low battery, bad remote control Check if the battery is installed in the remote control Replace the remote control battery Replace the remote control
Install the sofa butler: http://app.shafa.com/shafa.apk , the perfect companion for Youku box!
Previous:The Youku Box Most Frequently Asked Questions Summary 1
Youku box K1 purchase address: http://youkutudou.tmall.com/;
Youku Box Exchange Group
1. Question: Youku box can not boot normally?
Failure analysis:
Poor power supply, bad power adapter, and bad indicator light The blue indicator light is off. Check if the power cord and socket are supplying power normally.
The front blue indicator light is on, check the video connection method, reference video no output solution;
2. Question: Youku box restarts automatically?
Failure analysis:
Poor power adapter, bad system software, bad hardware Replace the power adapter Go to Settings - About the box, restore the factory settings Follow the aftermarket channel Rework
3. Question: Did Karton appear in video playback?
Failure analysis:
The network speed is too slow and the number of sources is small. Check whether the network is normal. Change the source of the program. Check if there is also a caton. Replace the same device. Check whether the card is restarted.
4. Question: Youku box HDMI no video output?
Failure analysis:
Incorrect HDMI port selection, poor HDMI connection, bad HDMI cable, and bad hardware.
Check the port to which the HDMI cable is connected and select the correct port input on the TV; for example, if the HDMI cable is plugged into the HDMI 1 connector, the TV also selects the HDMI 1 connector input.
Re-plug the HDMI cable Replace the HDMI cable Try it again
5. Question: Youku box K1HDMI has no audio output?
Failure analysis:
The user's volume is not set correctly, the HDMI cable is bad, the hardware HDMI interface is bad, the volume of the TV is turned up, the volume of Youku is replaced, the volume of Youku is replaced, the plug of the HDMI cable is replaced, or the HDMI cable is replaced.
6. Question: What's a video screen?
Failure analysis:
Bad system software, bad hardware interface Re-plug the HDMI cable to power off the box, restart the settings - on the box, restore the factory settings
7. Question: Do I hang up or play dead when I boot up?
Failure analysis:
System software is bad, hardware is bad Press the remote control return key to see if there is a response to disconnect the power, restart the box to enter the box settings - about the box, restore the factory settings according to the aftermarket channel rework
8. Question: Can WIFI not connect?
Failure analysis:
Bad router, wrong input password, software error, bad hardware Check whether the correct router is connected Check if the password is entered incorrectly Restart the router, then connect Reboot the Youku box, and then connect Shorten the distance between the terminal and wireless router Press the aftermarket channel
9. Question: Is the wired network not connected?
Failure analysis:
Poor network cable, poor network port, bad routing Check whether the correct router is connected, whether the network cable is correctly connected, replug the network cable interface, restart the router, reconnect and restart the Youku box, and then reconnect.
10. Question: Can network detection fail?
Check if the network environment is normal Check if the network connection is correct Click "Redetect" on the right side of "Test Network Settings"
Reset the network and test again for rework after sales channel
11. Question: WIFI or wired network connection, but can't watch video?
Check whether the connection of the router is normal. Test whether the network is normal with the phone or PC. Can you open the web page and restart the router? Restart the box.
12. Question: The operation of the remote controller has failed?
Failure analysis:
Low battery, bad remote control Check if the battery is installed in the remote control Replace the remote control battery Replace the remote control
Install the sofa butler: http://app.shafa.com/shafa.apk , the perfect companion for Youku box!
Previous:The Youku Box Most Frequently Asked Questions Summary 1