Youku box is also popular in the market because of the Youku potato video resources. What should you do if the Youku box is out of order? At present, the Tmall Youku Potato flagship store is the official sales channel for Youku Box, so it is best to buy Youku boxes here so that you can successfully sell. At present, Tmall Electric City products can enjoy the Three Guarantees service, so all Youku boxes purchased here can enjoy three packs of services, seven days refundable, 15 days replacement, one year repair kits. At the same time can enjoy Quanguolianbao services. If you do not understand it, you can call this number. This number is a 24-hour service hotline.
I believe that everyone should have a preliminary understanding of the after-sales maintenance of Youku box. Next, the author makes a detailed interpretation for everyone. Interested friends can learn more about it.
The Youku box in the Tmall Youku potato flagship can enjoy the service of Quanguolianbao, so how do we repair it?
Package repair way:
1: You can make a repair by calling the Youku Brand 400 805 8811 repair hotline.
2: You can click on the "Usage Service" button in the Tmall System and fill out the repaired service ticket for repair.
3: You can get direct contact with Youku Box after-sales service center by clicking on Tmall Youku potato flagship store Wangwang, and consult online about after-sale related issues.
Acceptance:
If the consumer uses the "use service" button in the Tmall system for repairs, the consumer will get a response within 24 hours of the repair; if it needs to be mailed to the brand or third party, the brand or third party receives After the goods are accepted for repair, the brand or third party will feedback the relevant after-sales information to the consumer within 30 days from the date of acceptance of the repair.
Return instructions:
The Youku box purchased by the Tmall Youku Potato flagship store can enjoy a seven-day return and 15-day replacement service. The date will be calculated from the actual receipt date.
Product return conditions: as shown below
Return conditions
Return process: as shown below
Return flow chart
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